Reality's Policies - Trading & Online

Terms and Conditions - Sales Service & Technical Support ("Terms and conditions")

Please note that these terms and conditions of sale do not apply to any reseller or systems integrator. For customer's purchasing on behalf of a third party or for resale to a third party please refer to the third party.

DEFINITIONS
"Reality" means the Reality trading name of Computer Network Security Pty Limited company selling products to the Customer as identified in Reality's Quotation or Invoice.
"Customer" means the person or legal entity identified in Reality's Quotation or Invoice.
"Contract" means a contract for sale by Reality to the Customer of the products and/or services incorporating the Terms and Conditions.

THE CONTRACT
1.1 No Contract shall come into existence until the Customer's order has been accepted by Reality and such acceptance has been received by the customer. The contract shall deemed to be concluded at the time and place where such acceptance is received by the Customer. The Customer warrants that it is buying for its own internal use only and not for re-sale purposes.
1.2 The products sold and/or services rendered are subject to the Terms and Conditions to the exclusion of any other terms and conditions stipulated or referred to by Customer. The Customer acknowledges that it is aware of the contents of and agrees to be bound by the Terms and Conditions.
1.3 These Terms and Conditions are subject to the laws of Australia including without limitation the Trade Practices Act 1974 (the Act).

PRICING, ORDERS AND PAYMENT
2.1 Unless credit terms have been expressly agreed by Reality, payment for the products or services shall be made in full before physical delivery of products or services.
2.2 Customer shall pay for all shipping and handling charges.
2.3 Customer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, excise, privilege and similar levies/taxes.
2.4 Time for payment is of the essence. Reality reserves the right to charge interest at the rate of 1.5% per month for each month or part thereof.
2.5 Reality reserves the right to recover all costs of collection of outstanding invoice amounts.

SOFTWARE
3.1 All software provided is subject to the terms and conditions of the license agreement relating to that software. Customer acknowledges its obligations to abide by such license agreements. Customer acknowledges that Reality does not warrant any software under these Terms and Conditions. All software is warranted in accordance with the license agreement that governs its use.
3.2 All rights, title or interest in respect of the intellectual property rights in the software remain with Reality or the licensor of the software at all times.

TITLE AND RISK
4.1 Title to and risk in the products shall pass to the Customer upon delivery of the products to Customer. Title to those products, which are software, shall remain with the applicable licensor(s) at all times.

DELIVERY
5.1 Reality shall deliver the products to the place of delivery designated by Customer and agreed to by Reality ("Place of Delivery").
5.2 Reality may, at its discretion, deliver the products by installments in any sequence. Where the products are so delivered by installments, each installment shall be deemed to be the subject of a separate contract and no default or failure by Reality in respect of any one or more installments shall vitiate the Contract in respect of products previously delivered or undelivered products.
5.3 Any dates quoted by Reality for the delivery of the products are approximate only and shall not form part of the Contract. Reality shall not be liable for any delay in delivery of the products and/or services, howsoever caused.
5.4 Reality may revise and/or discontinue Products at any time without notice as part of Reality's policy of on-going Product up-date and revision. Revised or updated Products will have the functionality and performance of the Products ordered. The Customer accepts that Reality's policy may result in differences between the specification of Products delivered to the Customer and the specification of Products ordered.

PRODUCT ACCEPTANCE
6.1 Unless the Customer notifies Reality to the contrary on the day of delivery and such notification is confirmed in writing within two days, the Products shall be deemed to have been accepted by the Customer as being in good condition and in accordance with the Contract. The Customer shall not be entitled to withhold payment of all or any of the price of the Products whilst any claim is being investigated by Reality.
6.2 New Reality-branded Products (excluding Reality co-branded products) purchased under these Terms and Conditions directly from Reality by an end-user Customer may be returned by Customer up to fifteen (14) days from the date of the invoice for a replacement, refund or credit of the purchase price in accordance with Reality's "Umbrella Satisfaction Guarantee" in effect in the location on the date of the invoice. The refund or credit will not include any shipping and handling charges forming part of the purchase price. Shipping and handling charges for the return of the Products will be charged to the Customer and subtracted from the refund or credit amount. Returned Products must be received by Reality in as-new or as-shipped-by-Reality condition, including conformance to invoiced specification, and all of the manuals, diskettes, CDs, power cables, and other items included with a Product must be returned with it.

WARRANTY
7.1 Unless specified otherwise and in addition to any rights the Customer may have under statute, Reality warrants to the Customer that Reality branded Products (excluding third party products and software), will be free from defects in materials and workmanship affecting normal use for a period of one year from invoice date ("Standard Warranty").
7.2 This Standard Warranty does not cover damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Reality, usage and/or storage and/or installation not in accordance with Product instructions, failure to perform required preventive maintenance, normal wear and tear, act of God, fire, flood, war, act of violence or any similar occurrence; any attempt by any person other than Reality personnel or any person authorised by Reality, to adjust, repair or support the Products and problems caused by use of parts and components not supplied by Reality. The Standard Warranty does not cover any items that are in one or more of the following categories: software; external devices; accessories or parts added to the Product after the Product is shipped from Reality; accessories or parts added to the Product through Reality's custom-build and integration services; accessories or parts that are not installed in the Reality factory; or third party products purchased under Reality Software & Peripherals services.
7.3 During the one-year period beginning on the invoice date, Reality will repair or replace Products returned to Reality's premises. Customer must prepay shipping and transportation charges, and insure the shipment or accept the risk of loss or damage during such shipment and transportation. Reality will ship the repaired or replacement products to Customer freight prepaid.
7.4 While not affecting any non-excludable warranty or guarantee implied by law, Reality does not give any warranty that the Products are fit for any particular purpose and this Standard Warranty is given in place of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, course of dealing or otherwise including warranties or conditions of merchantability, fitness for purpose, satisfactory quality and/or compliance with description, all of which are hereby excluded to the fullest extent permitted by law.
7.5 The Customer agrees that, in relation to third party products purchased through Reality, where such of the Products are covered by a relevant manufacturer's warranty, then the Standard Warranty shall not extend to such Products and such manufacturer's warranty shall be the sole warranty in respect of such Products. The Customer shall utilise that warranty for the support of such Products and in any event not look to Reality for such warranty support.

SERVICE AND TECHNICAL SUPPORT
8.1 Reality will provide general service and technical support to Customer in accordance with the then-current service and technical support policies in effect. Service and support offerings may vary from product to product. If Customer purchases optional services and support as listed on Customer's invoice, Reality will provide the optional service and support to Customer in accordance with the then-current terms and conditions in the optional service contract between Reality and Customer (available via the Internet on Reality's Web site at http://www.reality.net.au/Info/TermsConditions.html or upon request) in addition to the Standard Warranty. Reality may, at its discretion, revise its general and optional service and support programs and the terms and conditions that govern them. Reality has no obligation to provide service or support until Reality has received full payment for the product or service/support contract for which service or support is requested.

LIABILITY
9.1 Reality shall not be liable in contract or in tort for any loss or damage suffered and consumers rights are limited to those set out in these Terms and Conditions and under statute.
9.2 To the extent permitted by law and subject to clause 9.7, Reality's total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.
9.3 The Customer shall indemnify Reality and keep Reality fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct of the Customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.
9.4 To the extent permitted by law, Reality and Customer agree that Reality will not be liable for Products not being available for use, or for data or software which is lost, corrupted, deleted or altered. Reality shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services, even if Reality has been advised of their possibility.
9.5 Any service response times stated by Reality in the service contracts are approximate only and Reality shall not be liable for any direct or indirect loss or damage arising from its failure to meet such response times, howsoever occasioned.
9.6 To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance of offer, invoice or other documents or information issued by Reality shall be subject to correction without any liability on the part of Reality.
9.7 Under the Act, where implied conditions and warranties cannot be excluded, Reality's liability for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at Reality option, to :
(a) in the case of products, the replacement of the products or the supply of equivalent products; the repair of such products; the payment of the cost of replacing the products or of acquiring equivalent products; or the payment of the cost of having the products repaired; OR
(b) in the case of services, the supplying of services again; or the payment of the cost of having services supplied again.

FORCE MAJEURE
10.1 Neither party shall be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of the party so delaying, and such party shall be entitled to a reasonable extension of time for the performance of such obligations.

GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.

GENERAL
12.1 The Customer shall not be assign or otherwise transfer any Contracts or any of its rights and obligations hereunder whether in whole or in part without the prior written consent of Reality. Any such unauthorized assignment shall be deemed null and void.
12.2 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
12.3 Under the Trade Practices Act 1974 ("Act"), where implied conditions and warranties cannot be excluded, Reality's liability for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at Reality's option, to (a) in the case of products, the replacement of the products or the supply of equivalent products; the repair of such products; the payment of the cost of replacing the products or of acquiring equivalent products; or the payment of the cost of having the products repaired OR (b) in the case of services, the supplying of services again; or the payment of the cost of having the services supplied again.

May 2005 Edition